How can I prevent new email messages from going to spam/junk?

Junk Mail is processed by the email server and, if filtered, is placed into a specific “Junk Mail” folder on the email server. Some mailboxes will also have a special folder created on their IMAP system labeled “Spam” or “Junk”. This folder serves the same purpose as the “Junk Mail” folder.

To access your quarantined messages, you can simply click on the “Spam” or “Junk” folder if it exists in your list. If not, you will need to access the special area of our server designated to handle junk mail and quarantine settings. To do this you can either click on the [Mailbox Settings] link in the top-right corner of your webmail screen (under your username), or simply visit http://mailboxes.mydomain.com with your web browser (Replace “mydomain.com” with your email domain name). Once you get to the logon screen, simply enter your email account name and password to log into the quarantine settings interface. The logon screen will look like the image below:

To prevent items from ending up in your “Spam” or “Junk” folder, you will need to add the email address or the domain of the email in question to your Quarantine Whitelist. To get to your Quarantine Whitelist/Blacklist management, look for the section labeled “Junkmail Quarantine” from the Mailbox Manager main screen. Click on the “Configure Junkmail Settings” link.

From there you can add the email address or domain (@mydomain.com) to the Whitelist/Blacklist, choose Whitelist (to always accept) or Blacklist (always junk) and then click the “Add” button. It is recommended to leave the Priority setting to Highest, which should be the default setting.

Once you are satisfied with your Whitelist/Blacklist, you may click on the “Log Out” link at the top of the screen and then return to your webmail login by typing http://webmail.mydomain.com in the address bar of your browser (Replace “mydomain.com” with your email domain name).